Player support
For help with your account, a technical problem, or a privacy request, email support@badukonline.com.
Tell us what happened
Include your player name, the table link or game ID, your device and app or browser version, and the steps that led to the problem. Never send your password or a private invitation link unless it is needed for the issue.
A problem at the table
Use Report player in the player or message menu for abusive conduct. Block hides messages between you and that player and prevents new games together. For an automatic score you dispute, open the finished game and submit an appeal within seven days. Include the coordinates and your reason.
Reports and appeals are reviewed by the operator. Urgent safety concerns can also be emailed to support. This service is not an emergency response service.
Accounts and deletion
You can play friendly games as a guest. Save an account to use the same identity on another device. Password recovery is not currently available, so keep your password in a secure password manager.
To permanently delete an account, open Preferences on the website, or You → Your account in the iPhone app, and choose Delete account. A saved account requires its current password. See the privacy policy for the treatment of game records and backups.
Connection trouble
Keep the game open and allow it to reconnect. Your clock continues while disconnected. Sign in with the same account to return to your seat. Different players need separate accounts or guest sessions.